Shipping, returns and refunds

We ship only to the countries configured in checkout at the time of your order. Shipping charges and applicable taxes are shown in the order total before payment.

Once an order is dispatched, tracking information is shared when it is available from the carrier.

To request a return or refund review, contact sales@tranquilbeads.com with your order reference and a clear description of the issue. Requests are reviewed before any return or refund is approved.

This policy does not promise a fixed return window, automatic approval or a guaranteed refund. Any outcome depends on the order details and the review.